Exchange & Return Policy

At So U (SOU Brand), we care about your satisfaction and strive to offer high-quality products with reliable delivery. To ensure a smooth shopping experience, please read our exchange and return policy below:

No Exchange & No Return

We do not offer exchanges or returns for any items once the order has been delivered.

This applies to:

  • Size issues

  • Color preferences

  • Changing your mind

  • Ordering the wrong item

  • Unwanted items

We kindly ask customers to review product details and size guides carefully before placing an order.

Courier Check Policy

When your order arrives, the courier will allow you to check the package from outside only (size, color, or visible accuracy).

  • You may confirm that you received the correct product.

  • You may not open or try the product.

  • Once the order is accepted and delivered, it is not eligible for exchange or return.

Wrong or Defective Item

In rare cases where a wrong or defective item is sent, please contact us within 24 hours of delivery with photos or a video showing the issue.

We will review the case and resolve it quickly.

Contact Us

If you face any issue with your order, reach out to us:

Email: SOUbrandeg@gmail.com
Phone: +20 155 517 3701
Instagram: @souwear
Facebook: SOU Brand