Privacy Policy

At So U (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our pages or place an order with us.

By using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, contact us, or create an account, we may collect:

  • Name

  • Phone number

  • Email address

  • Shipping address

  • Billing details (if applicable)

b. Order & Payment Information

  • Details of products you purchase

  • Payment method used (we do not store full card details; payments are processed securely through our payment provider)

c. Usage Data

We may collect basic information about how you interact with our pages, such as:

  • Pages visited

  • Time spent on the website

  • Device type and browser

This helps us improve our user experience and services.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Contact you regarding your order status or any issues

  • Respond to your questions or requests

  • Improve our products, services, and customer experience

  • Send you updates, offers, or promotions (only if you agree or subscribe)

3. Sharing Your Information

We do not sell or trade your personal data.

We may share your information only with:

  • Shipping companies / couriers to deliver your order

  • Payment service providers to process payments securely

  • Technical service providers who help us operate our website (if any)

These third parties are only allowed to use your data to perform their services and must protect it.

4. Data Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access.

However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security, but we always aim to use trusted tools and safe practices.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your data where applicable (for example, if it is no longer needed for your order or legal reasons)

  • Unsubscribe from marketing messages at any time

To exercise any of these rights, please contact us using the details below.

6. Cookies & Tracking

Our website or platforms we use may use cookies or similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze basic usage

You can manage or disable cookies through your browser settings, but some features may not work properly if cookies are disabled.

7. Third-Party Links

Our pages may contain links to third-party websites or platforms (such as Instagram, Facebook, or payment gateways).
We are not responsible for the privacy practices of those websites. We recommend you read their privacy policies when you visit them.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

Last Updated: November 2025

9. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, you can contact us at:

So U (SOU Brand)
Email: SOUbrandeg@gmail.com
Phone: +20 155 517 3701
Address: Paradise Compound, Hadayeq October, Egypt
Instagram: @souwear
Facebook: SOU Brand